Frequently Asked Questions

A. Sample products are available in our showroom located at 2/800 Cooper Street, Somerton VIC 3062. Selected products are available for postage, please ‘Contact Us’ to arrange a sample to be sent.

A. Yes. At CP King, we can customise most products. Whether you require a custom colour finish, products cut to a different size or a completely new design, we can help you. Please call us on 1300 200 211.

A. Custom or special orders need to be placed over the phone or through an online inquiry. ‘Click Here’ to complete our online form or call us on 1300 200 211.

A. Yes. There is an endless colour option for powder coating our bollards and bikes racks. Give us a call on 1300 200 211 to discuss your requirements. Non-Standard colours are treated as a custom/ special order.

A. Our standard products are stocked and ready to be dispatched. Custom and special orders have various lead times depending on the product required. Please contact us for a timeframe on 1300 200 211.

A. No. If you are after a specific product that is not listed on our website, please call 1300 200 211 and speak to one of our friendly staff.

A. All products at CP King come with a 12 months warranty.

A. Call us on 1300 200 211 to speak to one of our experts today and they will happily guide you on which tactiles and stair nosing comply with Australian Standards and meet the National Construction Code.

A. Yes. Slip Rating Test Certificates for Tactiles and Stair Nosing are available upon request. Please call 1300 200 211 or email us at [email protected].

A. Yes. Datasheet are available on request. Please call 1300 200 211 or email us at [email protected] with the product you require a datasheet for and we will send you a datasheet.

A. Yes. Application/ installation guides are available on request. Please call 1300 200 211 or email us at [email protected] with the product you require an installation guide for and we will send you one.

A. Yes. At CP King, we can also provide you with Line Marking. Please contact us on 1300 200 211 for a quote for your line marking needs.

A. Yes. You can request a quote for installation during your check out process or give us a call on 1300 200 211 for a quote.

A. You can request a quote for installation during your check out process or ‘Click Here’ to send us a quote request.

A. Yes. At CP King, we will happily supply our product without installation.

A. CP King has a 12 months warranty for all installation works.

A. If you have purchased a product and are not fully satisfied, or simply had a change of mind then
you can return your undamaged and unused items to CP King within 14 days of receiving your
goods for a refund, please note a 15% restocking fee of the original purchase price will apply for
standard products returned. The shipping cost from the original purchase are non-refundable and
return shipping cost will not be covered by CP King.
No refund will apply to special orders or non-standard products.
Our full returns policy can be located ‘Here’.

A. Unfortunately not. We require a physical address to ensure your delivery reaches you.

A. Most orders can be tracked however some products may not have a tracking service available.

A.  You can place an order through our website or give us a call on 1300 200 211.

A. You can cancel an order providing your order hasn’t already left our warehouse or in the process of being custom made. Please ensure you phone 1300 200 211 to cancel your order as soon as possible.

A. You should receive an email notification when your order has been dispatched. Please do not hesitate to contact us on 1300 200 211 if you have any questions.

A. Subject to the products ordered you may be able to change your order provided it has yet to be processed. Please phone us on 1300 200 211 as soon as possible for any changes to your order.

A. Please contact us at CP King on 1300 200 211 or send us an email at [email protected]

A. For urgent orders, it is best to place a phone order by contacting CP King directly on 1300 200 211 so express delivery can be arranged. Online orders are delivered within 5-10 business days. However, most orders will be received earlier.

A. Please contact us on 1300 200 211 or send us an email as soon as you possible.

A. You can locate our sale Teams and Conditions ‘here

A. Yes. You can find our privacy policy information ‘here’.