Delivery Policy

Postage and delivery

We post products to distribution areas within Australia only. We use delivery service providers to help us get our products to you.

          a) Rates

You agree to pay to us postage fees as calculated at check-out.

As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.

         b) Dispatch Timeframes

We process all orders within 2 business days of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.

We ask for your patience as this handling period may vary, for example, if we have a high volume of orders, or if your order is for a custom product or special order.

You acknowledge that we’re not liable for any delay in dispatch of your order.

         c) Delivery Timeframes

Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. As a guide, your orders should arrive within 5 – 10 business days, unless advised otherwise.

         d) Delivery Address

It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.

         e) Redeliveries and Manual Unloading fees

Our delivery service providers may take your delivery to the depot if you are not available to receive your delivery. Some delivery service provides may charge for your items to be delivered again. CP King are not responsible for any redelivery charges and therefore and redelivery charges with be the billed and paid for by you the purchaser.

Our delivery service providers may also charge a manual unloading fee if you require assistance in unloading your delivery. Any manual unloading fees are the responsibility of you the purchaser and not the responsibility of CP King.

         f) Orders Lost in Transit

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

         g) Risk

Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery, unless you’ve given authority to leave unattended. If you’ve authorised us or our agents to leave your order unattended at that address, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.

If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.

Returns/Refunds Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All Freight Costs incurred by us plus 15% Re-stocking fee will apply for change of mind.